At VitalSkin Nutrition (https://skinvitalnutrition.com/), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your options and how we can assist you.
1. Returns
We accept returns on eligible products within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- The item must be in the same condition as when you received it.
- You must have the original receipt or proof of purchase.
To initiate a return, please contact our customer service team at [Insert Contact Email] with your order number and reason for the return. We will provide instructions on how to return your product.
2. Non-Returnable Items
The following items are non-returnable and are not eligible for a refund:
- Opened or used items
- Items purchased on sale or through special promotions
- Gift cards
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [Insert Contact Email] with details and photos of the damage. We will arrange for a replacement at no additional cost to you.
5. Shipping for Returns
You will be responsible for paying the shipping costs for returning your item unless the return is due to our mistake. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for any loss or damage during the return shipment process.
6. Late or Missing Refunds
If you haven’t received a refund after the stated processing time, please:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done all of the above and still haven’t received your refund, please contact us at [Insert Contact Email].
7. Contact Us
For any questions or concerns regarding our refund and return policy, feel free to reach out to us:
VitalSkin Nutrition FZE
Website: https://skinvitalnutrition.com/
Block B, Office – B35-121 SRTI Park, Sharjah, United Arab Emirates
